Happy New Year AL2!!!
Jan 4, 2009 7:09:19 GMT -5
Post by ReeRee on Jan 4, 2009 7:09:19 GMT -5
Hello everyone and a very Happy New Year to one and all!! I stopped in at the old MSN site to let you all know that I am still alive and kicking but found a dusty old, deserted group . I figured I would find you all here. This new format is going to take some getting used to for me (sorry about the broken links for my sig and avatar, I'll get it figured out soon I hope). Perhaps by the new year 2010 I will have a handle on it - lol. This old dog doesn't learn new tricks very easily (at least not when resistant to the change) and I was SO accustomed to MSN I am finding this proboard thing a bit daunting. BUT, you are all worth figuring it out so I don't lose touch!!
I've been working myself half to death for the past couple of months since I hit production. I couldn't work overtime in training, but since going to production I can work all the overtime that I want and I have been taking advantage of it. It not only looks great on payday, but it's great for my stats as well. Last Monday, 12/29 marked the end of my 90 day probationary period. The call center is open from 9 a.m. to 9 p.m. M-F and from 9 a.m. to 6 p.m. on Sat. I've been working the 9 to 9 through the week but still taking my weekends off. The extra 3 hours per day gives me 15 hours of overtime per week and I don't have to make the drive any more often than if I just worked 40 hours.
Now that I have made it through my 90 days probationary period I am free to apply for a promotion. Now I am just waiting for a position that I want to become available. It's a fairly new call center (opened in June), so in the beginning the promotions were rapid and rampant. They ceased to almost nil about the time I hit transition. Story of my life! lol Anyway, it worked out well for me because it gave me time to work the phones long enough to get a handle on the job and the myriad of different calls that come in. I have much more confidence in my abilities now after 2 months on the phones. My stats look great, too. I am meeting 5 out of 6 measurement areas for the calls. The one that I need to work on is my average handle time. AHT is basically how long I am on a call. My average is a bit high because I'm on the calls too long. I'll bet that doesn't surprise any of you does it? LOL! Me??? Too gabby??? NEVER! lol! What is it that Neo calls me?? Oh yeah, Chatty Cathy - lol. But seriously, I need to shave about 2 minutes off my AHT and then I will meet that measurement area as well. 2 minutes doesn't seem like a lot until you get the call from the customer that just wants somebody to talk to - lol. And there I am, more than willing to oblige - lol.
I just put in a shift bid for 9 to 6 rather than my current schedule of 12-9. I think it will work out much better for me that way. As it is right now when I work overtime I come in early but I still have to work to the end of my shift. Sometimes after being there that long, and I've had a particularly stressful day on the phones I'd like to leave around 7 or 8 p.m. but I can't. If I get my hours changed to where my shift ends at 6 p.m., I can still work overtime past 6, but when I feel overwhelmed I can log out and leave. I shouldn't have any problems getting it because my attendance is perfect. I've only missed one day and that was because we had an ice storm the 16th of December and the roads were impassable. Almost no one showed up for work that day because of the driving conditions, so no one was given any attendance marks for missing that day. That was great news for me because it kept my attendance at perfect. But, I would have taken the point rather than risk my life and my car to try to drive in that mess!! I'm a Florida girl and don't have the slightest idea how to drive in winter weather - lol.
I hope you all had a great Christmas!! I got a 4 day weekend for Christmas and Tina and I went to spend it with our little family. I got my grandson an Xbox 360 "from Santa" because my daughter and SIL couldn't afford to get him one and still be able to get him other things as well. Heather told me at first that I couldn't buy it for him because Matt wanted it to be from Santa, not from ReeRee. I guess you'd just have to be a grandmother to understand that I didn't give a hoot who's name was on the package I just wanted him to have one because that's what he wanted. He even said that if he didn't get one then he knew there was no Santa (he's 7 years old). This may very well be the last year he "believes" so I wanted to make it special for him in any way that I could. What's a couple hundred bucks when you're talking about a child and the magic of Christmas?? Especially when that child is your only grandchild. Yep, he got an Xbox - lol.
Well, I guess this Chatty Cathy has bent your ear (or worn out your eyes) long enough - lol. I'm off to see if I can figure out how to change my signature and avatar so that ugly black and blue PB bruise will stop showing up on my posts. Then I want to read some and see what all of you have been up to. Can somebody tell me how to save a snag from here? It doesn't seem to work when I right click
It's great to be here (I think) and great to see all of your names!! I hope I get used to this fast.
Love you all tons and tons!!
ReeRee
I've been working myself half to death for the past couple of months since I hit production. I couldn't work overtime in training, but since going to production I can work all the overtime that I want and I have been taking advantage of it. It not only looks great on payday, but it's great for my stats as well. Last Monday, 12/29 marked the end of my 90 day probationary period. The call center is open from 9 a.m. to 9 p.m. M-F and from 9 a.m. to 6 p.m. on Sat. I've been working the 9 to 9 through the week but still taking my weekends off. The extra 3 hours per day gives me 15 hours of overtime per week and I don't have to make the drive any more often than if I just worked 40 hours.
Now that I have made it through my 90 days probationary period I am free to apply for a promotion. Now I am just waiting for a position that I want to become available. It's a fairly new call center (opened in June), so in the beginning the promotions were rapid and rampant. They ceased to almost nil about the time I hit transition. Story of my life! lol Anyway, it worked out well for me because it gave me time to work the phones long enough to get a handle on the job and the myriad of different calls that come in. I have much more confidence in my abilities now after 2 months on the phones. My stats look great, too. I am meeting 5 out of 6 measurement areas for the calls. The one that I need to work on is my average handle time. AHT is basically how long I am on a call. My average is a bit high because I'm on the calls too long. I'll bet that doesn't surprise any of you does it? LOL! Me??? Too gabby??? NEVER! lol! What is it that Neo calls me?? Oh yeah, Chatty Cathy - lol. But seriously, I need to shave about 2 minutes off my AHT and then I will meet that measurement area as well. 2 minutes doesn't seem like a lot until you get the call from the customer that just wants somebody to talk to - lol. And there I am, more than willing to oblige - lol.
I just put in a shift bid for 9 to 6 rather than my current schedule of 12-9. I think it will work out much better for me that way. As it is right now when I work overtime I come in early but I still have to work to the end of my shift. Sometimes after being there that long, and I've had a particularly stressful day on the phones I'd like to leave around 7 or 8 p.m. but I can't. If I get my hours changed to where my shift ends at 6 p.m., I can still work overtime past 6, but when I feel overwhelmed I can log out and leave. I shouldn't have any problems getting it because my attendance is perfect. I've only missed one day and that was because we had an ice storm the 16th of December and the roads were impassable. Almost no one showed up for work that day because of the driving conditions, so no one was given any attendance marks for missing that day. That was great news for me because it kept my attendance at perfect. But, I would have taken the point rather than risk my life and my car to try to drive in that mess!! I'm a Florida girl and don't have the slightest idea how to drive in winter weather - lol.
I hope you all had a great Christmas!! I got a 4 day weekend for Christmas and Tina and I went to spend it with our little family. I got my grandson an Xbox 360 "from Santa" because my daughter and SIL couldn't afford to get him one and still be able to get him other things as well. Heather told me at first that I couldn't buy it for him because Matt wanted it to be from Santa, not from ReeRee. I guess you'd just have to be a grandmother to understand that I didn't give a hoot who's name was on the package I just wanted him to have one because that's what he wanted. He even said that if he didn't get one then he knew there was no Santa (he's 7 years old). This may very well be the last year he "believes" so I wanted to make it special for him in any way that I could. What's a couple hundred bucks when you're talking about a child and the magic of Christmas?? Especially when that child is your only grandchild. Yep, he got an Xbox - lol.
Well, I guess this Chatty Cathy has bent your ear (or worn out your eyes) long enough - lol. I'm off to see if I can figure out how to change my signature and avatar so that ugly black and blue PB bruise will stop showing up on my posts. Then I want to read some and see what all of you have been up to. Can somebody tell me how to save a snag from here? It doesn't seem to work when I right click
It's great to be here (I think) and great to see all of your names!! I hope I get used to this fast.
Love you all tons and tons!!
ReeRee