Digital Art Heaven
Oct 3, 2021 11:11:09 GMT -5
Post by Huronna on Oct 3, 2021 11:11:09 GMT -5
Just wanted to let you know about the terrific service I received today.
I don't often purchase tubes from this site but this morning I ordered 4 new tubes, Sadly when I unzipped them and loaded them into their artist folder, it turned out that I had already bought one of them in 2017.
At 11:30 I sent them a message via their web site, telling them what happened and was there any way I could get a replacement.
Of course I had no receipt and who knows if their records go back that far.
At 11:45 I almost passed out as I got a response saying basically, no problem, just tell them what tube of the same artist I wanted.
At 11:55 my replacement tube was e-mailed to me.
All this was done in less than one hour, and on a Sunday no less.
I think I may have to check out more of their artists after this.
I don't often purchase tubes from this site but this morning I ordered 4 new tubes, Sadly when I unzipped them and loaded them into their artist folder, it turned out that I had already bought one of them in 2017.
At 11:30 I sent them a message via their web site, telling them what happened and was there any way I could get a replacement.
Of course I had no receipt and who knows if their records go back that far.
At 11:45 I almost passed out as I got a response saying basically, no problem, just tell them what tube of the same artist I wanted.
At 11:55 my replacement tube was e-mailed to me.
All this was done in less than one hour, and on a Sunday no less.
I think I may have to check out more of their artists after this.
